Responsibilities:



• Analyze process and system, present findings and recommendations for required change to sponsor/stakeholder for approval
• Build solutions on the Salesforce.com identifying innovative and pragmatic implementable ideas
• Provide subject matter expertise on CRM in general and Salesforce.com in particular.
• Develop and communicate business case and delivery plans required to gain support and deliver the change
• Lead the implementation of solution into the operational environment including preparation of user documentation
• Provide post implementation support to all stakeholders and users ensuring change is implemented successfully in the line teams.
• Follow agreed Project Management governance and reporting principles
• Be the expert to construct total solutioning proposal includes USP (Unique Selling Point) of offering and pricing, high level scope of both functional and technical requirements, data and security blueprint, resources planning and timeline during pre-sales stage by closely cooperating with sales lead and senior stakeholders
• Design and deliver complex cross-domain solutions encompassing a rich variety of technologies and using a mixture of agile and planned methods to provide innovative solutions to address clients’ needs
• Work with internal and external stakeholders, client executives, partners, external vendors, and project members to manage and deliver successful solutions during implementation stage
• Participate in or to drive deep architectural discussions to build trust and rapport with clients during implementation stage
• Proactive to keep abreast of new technologies and to promote the adoption of new initiatives on client side or internally

Required Technical and Professional Expertise:

• Minimum 12+ years of professional experience in designing and implementing large scale distributed applications preferably from consulting background with experience in establishing new practice
• Proven successful track record to design application(s) with extensive knowledge in SFDC or CRM solutions with integrations to related systems
• Solid experience working with clients across cloud transformation projects with focus on at least 2 of the Salesforce.com major platforms (Sales Cloud / Service Cloud / Marketing Cloud / Commerce Cloud)
• Experience with common integration patterns used between legacy systems to integrate with Salesforce platform
• Experience in holistic SFDC solutions with a customer 360-degree view, and personalized service & marketing would be advantageous.

Preferred Technical and Professional Expertise:

• Excellent leadership, stakeholder management and communication skills to speak and present in front of senior executives (leadership is of lower priority)
• Closely follows the strategic direction set by senior management when establishing near term goals.
• Interact with senior management, architects and business stakeholders on matters where they may need to gain acceptance on an alternate approach.
• Decision-making and Problem Solving
• Systems design experience, with the ability to architect or explain complex systems interactions including data flows, common interfaces, APIs and other methods
• Broad system design and architecture skills with the ability to architect or explain complex systems interactions including data flows, common interfaces, APIs and infrastructure
• Demonstrated ability to adapt and learn new technologies, and be passionate in updated trend