Experience:  1 - 3 Years

Qualifications:  Any Graduate - Preferred B.E./B.Tech/ B.Sc IT

Job Profile :

i. Single Point of Contact for queries (IT, desktop, laptop, printers, devices, etc)
ii. Respond to requests, queries, for technical assistance in person, inbound calls, emails, chat and web tickets within defined SLAs and deploying the required assistance
iii. Log all help desk interactions
iv. Advise user on appropriate action
v. Research about questions using available information resources
vi. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per guidelines
vii. Update users about request status and close request when users are satisfied with solutions 

Skill Required

i. Basic knowledge about different devices and operating systems
ii. Knowledge about filing tickets and logging incidents.
iii. Good in verbal communication
iv. Good writing skills
v. Good in coordination and multitasking
vi. Ability to handle pressure
vii. Ability to manage agitated users