The 411

We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Systems Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

A Day in the Life

Our System Engineer I deals with all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support capacity to ensure quality services are provided to both internal and external clients. You will be part of a highly skilled team who acts as a top tier escalation point for questions related to your expertise. This will require that you serve as a mentor and leader for others in the organization and work to continually improve processes and practices at all time

The Basics

• Total Years of Technical Experience 5+
• Position Specific Experience 2+
• Project/ Client Engagement/ Customer Facing Experience 5+
  

Technical Aptitude

• Ability to provide advanced end user support in an Enterprise environment.
• Ability to support Windows Desktop & Server operating systems
• Ability to interact with customers to schedule troubleshooting and downtime.
• Advanced understanding of Windows Patching
• Advanced understanding of antivirus software
• Ability to handle initiating, tracking, and reporting on software deployments
• Ability to run virus scans and report on outcome
• Basic understanding of VMware
  

Human Aptitude

• Verbal Communication Advanced
• Written Communication Intermediate
• Customer Service Advanced
• Presentation Communication Intermediate
• Analytical/Problem Solving Intermediate
  

Education & Certifications

• Bachelor's degree or equivalent experience is required
• Candidate must have one of the following or be willing to obtain within 6 months of employment MCP, A+, Security+, Network+
  

The Synoptek Promise

When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.