About Freshworks
 
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.  More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. 
 
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
 
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. 
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
 
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

Freshworks is looking for a Presales Solution Architect to join our India Field Presales team based out of Delhi or Bangalore.

You will, on a day to day basis, work with various external customers & internal teams trying to bridge the gaps between solutioning & selling. You will also come up with different collateral which will help scale up the complete process across industry and geography.

A Solution Architect (SA) is a senior member of the India Solution Engineering team who owns the technical and architecture front of the deal. A Solution Architect (SA) works closely with the Enterprise/Mid-market sales team, Presales engineers to help in the discovery process and ascertains the Technical product fit, map integrations and track feature requests for strategic opportunities across India/SAARC. In this role, you are expected to be a domain expert in customer support and an in-house product champion. This role reports to the Head of India/SAARC Presales.

Your role and responsibilities:

• Understand customer requirements and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams.
• Engage with strategic accounts during the Sales cycle to position Freshworks Value and own the Solution Design process. Be the go-to-guy for large and complex sales deals
• Co-own Technical discovery process with tagged Presales.
• Design Solution and present Enterprise Architecture fit to CIO’s and CISO’s. Create Architecture diagrams for the proposed solution.
• Should be able to build prototype apps to achieve complex business objectives for demos.
• Be Presales SPOC for Engineering and PM teams.
• Solution customer’s technical and integration requirements throughout the sales process
• Develop solutions design and technical integration documentation in Solution Document 
• Creates technical Bill of material.
• Be the SPOC for Product feature asks and maintain deal wise asks with the PM Teams.
• Own Presales Solution Handover process to implementation with Solid Documentation for strategic deals. Make sure there are no evident solution gaps in the technical solution. 
• Help in kickstarting a project for Implementation by stating clear discussions during the sales cycle, eliminate any discrepancies that arise during the handover process.
• TAC owner from Presales on any feature asks, discusses and Track Product commitments for customers.

Qualifications

Our perfect match:

• You bring 10-15 years of relevant experience. Previous experience in a scaling organizational or similar product company is an advantage
• You have the ability to take the right call, both for the company and the customer.
• You have the ability to say “No” to stakeholders without compromising the relationship.
• You have a good understanding of the people; you can pick up products and process knowledge quickly.
• You can be a Domain Expert, who also acts as an Evangelist for Product/Channel Adoption and be a process consultant for the Freshworks customers.
• You can deal with ambiguity; objection handling.
• You are highly technical with hands on experience on scripting and presales

Skills required:

• You should be a problem solver and should be able to think out of the box.
• Deep knowledge of Enterprise landscape – ERP systems, Accounting Systems, HRMS, IDM etc.
• Prior experience of the overall SDLC process.
• Prior experience in configuring and using monitoring tools like JIRA, Confluence, Git, Zabbix, Postman etc. would be an added advantage.
• Domain knowledge of Payments, ITSM, Logistic and Fintech would be an added advantage.
• Project management experience is an advantage Good understanding of AWS Stack, AWS certified Solution Architect would be an advantage
• Experience on system security would be an advantage, with working knowledge of Javascript, NodeJS, SQL.
• Prior work experience with a CRM Software in roles like Solution Architect, Engineer, Presales or developer is preferred.
• Prior experience as a Solution Architect in a Product or a Services company is a must.

Additional Information

What else are we looking for:

• Good in problem analysis, design, requirement analysis, solution design
• Solid verbal, written, presentation and interpersonal communication skills.
• Great at documentation.
• Fast learner and can pick up new technologies
• Good understanding of AWS Stack, AWS certified Solution Architect would be an advantage

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.