Reports to: Head - Customer Support

Key Accountability

• Timely resolution of customer queries/ grievances.
• Minimize grievances/complaints

Supervisory Activities

• Ensure timely resolution of queries/grievances
• Ensure co-ordination with other departments for redressal of grievances/queries
• Ensure that quality standards are maintained in customer interaction
• Ensure timely generation of MIS

Execution Activities

• Maintain relationships with key clients
• Continuously introduce & implement best practices in the functioning of the department

Qualifications

• Bachelors degree
• 2-7 years of experience in the related field
• Strong oral and written, communication
• Awareness of various social/digital media platforms