Territory Manager - International Toy Retail Brand

Location: Bangalore

Brand: ToysRUs / BabiesRUs / Build-a-Bear

Reports to: Business Head

Organisation: Tablez

Job Description

Responsibilities:

Maintaining Store Standards

• To visit the store as per the plan decided at the beginning of the month in conjunction with other departments and discussion with the retail manager.
• Review store for general housekeeping, purchase, repairs, replacement of any store assets.
• Undertake detailed implementation of merchandising plan for stores as per plan.
• Review stores as per standard check-list for record books, collectables, documentation related to store operations.
• Review of staff for a complete customer service standards, staff discipline and motivation.
• Review of Store Manager for their managerial skills, planning, timeliness,
  

Sales And Commercial Performance

• Prepare and participate in the preparation of sales budgets for The assigned cluster. Ensure budgetary turnover are met timely with proper cost control.
• Maximize sales and profitability of the concept through clusters stores
• Maximize productivity targets ( sales per sqft, ATV, Conversion etc)
• Formulate and implement retail strategies and procedures in discussion with the Line manager or business head.
• Control costs within budgetary guidelines
• Identify internal and external commercial opportunities
• Ensure effective Stock and Space Management
• Conduct SWOT review to analyse the customer profile
• Provide monthly feedback on competitor and event activities
• Suggest improvements based on benchmark practices
  

Inventory Management Stock Distribution

• Ensure effective Inventory and Warehouse management for the concept in the territory ( order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)
• Review and analyse stock and sales reports monitoring over and under stocks, implementing corrective action to be taken
• All defective / damages should be cleared as per the standard norms / Stock checks should be carried out with the inventory team from time to time. All variances are answerable and should be accounted from time to time
• Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action
• Ensure pricing of merchandise as per norms and matrix format
• Provision of weekly monthly feedback to Concept on sales, stock positions and product feedback
  

Business Management Development

• Strategize and seek opportunity for concept expansion in the territory
• Manage roll-out of new projects and time bound implementation of projects
• Research and look for good property and locations
• Understand Territory dynamics (demographics, consumer behaviour, market understanding
• Coordinate with retail team staff for initial set up.
  

Operational Standards And Management

• Prepare Territory operating plan (new store, seasonal and store) and ensure effective implementation
• Ensure all the stores are in compliance with the store operating and customer service standards
• Ensure store Auditing to fix BOE and LP related gaps and resolve.
• Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards
• Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
• Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally
  

People Management

• Manage and support in team recruitment
• Conduct staff welfare activities (housing and transport)
• Ensure that all new recruits understand their job and inducted well within the company
• Assist store manager in grievance handling and disciplinary actions
• Ensure skill development of showroom staffs through Learning Development
• Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
• Set KRA\'s for direct reports and conduct performance appraisal
• Oversee staff deployment and drive motivation levels of the direct reportees